Expert UK-based support, 24/7

from our friendly team of web hosting geeks.

Nimbus is the eco-friendly web hosting partner you’ve been looking for. On top of our impressive green credentials and our ability to boost your site speed and security, we bring you responsive support whenever you need it.


It’s no wonder that we’ve achieved a 4.9-star customer rating on Google Reviews.


When you host with us, you get more than just a fully managed hosting platform. You also inherit a top team of helpful humans who are always on hand to maximise the performance, uptime, and reliability of your sites and servers.


  • 97% support tickets resolved within an hour
  • 24/7 emergency out-of-hours support
  • 200+ helpful articles in our Support Hub

Check out our impressive support stats.

for our team to answer your calls
average live chat wait time
of site migrations are done in a day
average live chat resolution time

We’re right behind you, whatever challenges you face.


Our tech geeks are friendly, expert troubleshooters, ready to fix your toughest problems, fast. We’ve created various support options to make your life easier:


Find helpful advice in our Support Hub.

As a handy first step to resolving your query, tap into our extensive catalogue of helpful articles – Support Hub. Thanks to our platform’s intuitive functionality, a Support Hub article may be your fastest route to success.

The game-changing hosting platform from Nimbus.
Agency owner - superhero

Raise a support ticket.

You can raise a support ticket when you have a more in-depth query, and our knowledgeable team will jump on it. You can do this via the ‘Raise a Ticket’ link on the hosting platform support page, or via the ‘Open Support Ticket’ link in the client area.


Need to talk? Just pick up the phone.

Sometimes it’s just easier to talk things through. If you’d like to speak to one of our tech experts, you can call us on 0208 146 6792 and one of our team will be happy to help.


Out-of-hours emergency support.

Serious problems sometimes surface at inconvenient times, so we offer an emergency service for those urgent cases. If your server goes down outside of our normal office hours (Monday – Friday, 8am – 5:30pm, UK time), you can call 0208 0909664. 

Hassle-free hosting support with the Nimbus tech team


Managed hosting with Nimbus gives you more than just server space. If there’s an issue with your sites at server level, our tech team have you covered. Save time and hassle with Nimbus and let us do the heavy lifting for you.


Fully managed web hosting 

We look after your entire server environment, meaning we maintain hardware, optimise performance, apply updates, and create secure offsite backups.


Website migrations made simple.

Our skilled support team can handle your website migrations behind the scenes so you can focus on running your business. We complete 89% of website migrations within a day.


Network and domain support.

We take care of your networks, your domains, and Domain Name System (DNS), so you’ll always know when you need to renew – and how. You’re free to focus on being a superhero for your clients.

Go green with Nimbus and help save the planet.


Did you know that if you work with us, you’ll contribute to reducing the carbon emissions of the world’s internet? That’s why we’ve been actively reducing our carbon footprint for the last 11 years.


Here’s how:


  1. Nimbus is proud to be a carbon-neutral company
  2. Our UK data centre is powered by 100% renewable energy
  3. We generate solar energy that powers our HQ
  4. We’ve replaced our fleet of diesel cars with electric vehicles
  5. We invest in carbon offsetting programmes

Our impact in numbers.

renewable energy data centre.
tonnes of CO2 saved every year through our data centre's green initiatives.
of carbon is saved through our solar panels each year - that's the weight of a rhino!
average CO2 savings when our clients switch to us.

Switch to Nimbus with fast, free website migrations.

Ready for cleaner, greener web hosting, a time-saving platform, and a completely UK-based support team? Just say the word. With fully managed migrations for all your clients, we move 9 out of 10 sites the very same day.  
Liam - Business Development Manager

Liam - Business Development Manager