Complaints advice.

The Nimbus Hosting team are passionate about what we do, and we are committed to delivering the best hosting experience possible for our clients. We appreciate all feedback, good and bad, so if you have any comments about the service you have
received, we’d love to hear from you. If you have any complaints about the service you have received from us, we’ll look to address them swiftly and efficiently.

Step 1: In the first instance we would like to try and deal with any issues when they arise, with the member of staff with whom you first raise the issue with. If this fails to reach a satisfactory resolution we’d like to hear from you as per step 2.

Step 2: Please email us at [email protected] or write to us at:

Nimbus Hosting
1 Centrus
Mead Lane
SG13 7GX
United Kingdom

This will go directly to one of our managers who will investigate your complaint. Your complaint will be acknowledged in writing or via telephone within three working days of receiving the complaint. An investigation will be carried out into the issues raised and a full response will be provided within ten working days.

Step 3: If you remain dissatisfied you may refer your complaint to the service provider ombudsman, CEDR using the details below.
[email protected]
100 St. Paul’s Churchyard
LondonEC4M 8BU
+44 (0)20 7536 6000

Domain Abuse Complaints

If you need to report abuse for a domain name that is registered with us, please email [email protected]